The Spicy Chicken Incident

“I understand, ma’am. Yes, the spicy chicken is very spicy. I understand that. It’s in the name, ma’am. It’s supposed to be spicy. No, I’m not trying to be sarcastic, ma’am, I’m just—You know that it’s supposed to be spicy? Then why did you order it if you don’t like spicy foods? If it says it’s going to be spicy, it’s going to be spicy. Yes, ma’am, I understand. I’ll pass that along. Thank you for calling.”