Conversation with an End User

“I need you to click on the desktop, click the ‘Go’ menu, and go down to ‘Connect to Server.’ ”

“What was that first one again?”

“Click the desktop?”

“How do I do that?”

“What do you mean exactly?”

“How do I ‘click the desktop’?”

“Move your cursor over your desktop and click.”

“I don’t think this computer has a cursor, it’s a Mac.”

“All Macs have cursors. Are you using a trackpad or a mouse?”

“The exterminators say we don’t have any mice.”

“Is it a laptop or a desktop.”

“It’s on my desk.”

“Do you take it home with you or leave it on your desk?”

“I only take it home on weekends. Should I take it home everyday?”

“No, that’s fine. I just need you to press the Command key and the K key on your keyboard.”

“I don’t think this computer has a keyboard.”

“I’m going to have you schedule a house call.”